FAQs

1. What if my vehicle is not listed?

We currently do not sell products for your vehicle online, but we may stock them in our warehouse in Stone. Please email us with your vehicle details and requirements.

  2. I have chosen my vehicle but I still can't find the product I am looking for.

Visit the universal products section of the Webstore and if you still can't find your required product please email us at customerservices@formula4.co.uk with the details.

  3. How do I order goods for more than 1 vehicle type?

Simple, just re-choose your vehicle by returning to the home page and select another vehicle type.

  4. What if my goods are faulty?

We supply all our products in good faith, occasionally problems do happen and we will of course try to sort the problem out. E-mail us at customerservices@formula4.co.uk with a brief note of what is wrong. We will get back to you with instructions on how we will resolve the matter.

  Delivery
 
  5. What if my chosen goods are out of stock?

In the unlikely event we are waiting for stocks from our many suppliers around the world. We will hold your order, and endeavour to get the goods to you as fast as possible, normally 7-10 working days. If delivery will be more than 10 days we will email you with an anticipated date. Please remember we do not charge your card until the goods are ready for dispatch

  6. My goods haven't arrived and you have charged my credit/debit card.

Please allow up to 5 working days for delivery after payment has been taken from your card. If you are concerned that the goods have been lost in transit please email us at customerservices@formula4.co.uk or telephone us on 01785 811211.

  7. What do I do if the goods are damaged when they arrive?

Either refuse delivery of the goods or sign the carriers paperwork stating that the goods are damaged and contact us immediately. You can email us at customerservices@formula4.co.uk or telephone us on 01785 811211.

  8. What is the shipping cost?

Due the nature of the products we sell, the carriage charge is calculated automatically on every order based upon the weight and delivery address.

  9. I have received some of my order but not all of it?

Sometimes due the nature of the order it may be packed in more than one box, and they can arrive at different times or it is possible one or more items were out of stock, therefore we have sent all available items and the remainder will be backordered for you. Some items are delivered direct from the supplier /manufacturer and may arrive separately.

  10. Are my goods guaranteed?

Yes they carry the manufacturer's 12-month guarantee unless stated otherwise. Consumer's statutory rights are not affected.
NOTE: We accept no liability for any other costs what so ever that may arise as a result of purchasing, using or fitting products we have supplied. You should satisfy yourself that you or a competent person has fitted or attached the product correctly in accordance with the manufactures instructions (If Supplied) all the items we supply are sold on the basis of a DIY fit. Furthermore we accept no liability for any damage/s that may occur as a result of using any of our products.

  11. Are all the items in the printed catalogue available on the website?

We work very hard to ensure that a large number of our products are available online. However, given the sheer volume and the technical fitment of products there will be occurrences of products being available in one or more of our print catalogs that have not yet made it onto our website. If you find something in our print catalog which is not available on our website, please contact us to order any products you cannot locate online.

  Returns
 
  12. How do I return something if I've received a damaged or defective part, the wrong item or I am not happy with my order?

The following steps will ensure a smooth return:

1. Please contact our customer services, we will then issue a returns authorisation number and arrange collection of the goods.

2. Re-pack the items securely with the original packaging

  13. What other information shall I send with any returned goods?

Please send us a note with your name and address and the order number, this can be found on the dispatch note that was on the outside of the parcel.

  Miscellaneous
 
  14.  Will my car insurance be affected by fitting a front bar?

It is advisable to check with your insurer before fitting any external accessories.

  15. I thought front bars were banned in the UK.

Front bars are legal in the UK. There is a voluntary agreement between the vehicle manufacturer's and the European Parliament stating that new vehicles will not be supplied with front bars fitted. Therefore aftermarket fitting of these products is legal.

  16. Why didn't I receive an e-mail confirmation of my order?

If you typed your e-mail address incorrectly, for example .co.uk when it should be .com or you have put www. In front of the e-mail address (e mails do not have www.) or it may be your e-mail provider has run out of mailbox room for your account.

  17. Why can't I login?

Login user names and passwords are case-sensitive, so you must be sure to type exactly the same combination of upper and lower case characters as you did when you initially entered them. In case you've forgotten your password, visit our Password Assistance page. To learn more, click on "My Account" which can be found on all pages within the Webstore.

  18. How can I update my profile and account?

Click on "My Account" which can be found on all pages within the Webstore.
Log in using your email address and password. Once your customer information page opens, click on amend details and re-enter the information you wish to change. Then click on the Save Changes button when finished.

  19. What forms of payment does FORMULA4.co.uk accept?

MasterCard, VISA, SWITCH, Maestro, JCB, Delta and American Express are accepted for online orders. If you place an order by mail, we will also accept cheques and Postal Orders.

  20. Can I change a payment method after submitting an order?

No. Once you have selected credit card and submitted your order, the method cannot be changed.

  21. Is it safe to pay by credit card online?

Information provided by you is transmitted to us via Secure (SSL) technology. The software encrypts all information. Once we receive your information, all access to it is limited and protected against unauthorized use.
By registering prior to making a purchase on our site, you are able to transmit your credit card number and other personal information for us to securely store in encrypted form. This way, when you make a future purchase you will not need to send that same sensitive information again over the Internet.

  22. How will my personal information be used?

Formula 4 Ltd is committed to protecting your privacy. Information we collect from you is used to process orders and to ensure the best online shopping experience. We will never pass on your details to a third party.

  23. Why is my shopping cart empty?

Your browser could be configured to not accept "cookies."

  24. Can I check the status of my order online?

Yes! And it's easy, no matter how you placed your order: online, by phone, by fax or by mail! Just click on "My Account" which can be found on all pages within the Webstore. Log in and click on "Track recent orders"

  25. How can I change a recently submitted order?

Once an order is submitted, it is electronically transferred and as it quickly moves into processing and cannot be changed.

  26. Is the information listed on FORMULA4.co.uk 100% accurate?

Although we check our information very carefully before adding a product to our website, an occasional error may occur. Therefore, we reserve the right to correct any inaccurate information and are not responsible for typographical errors.

  27. How long does it take to get a catalogue?

Once you submit your request using our Free Catalogue option, you should receive your catalog(s) within 3-4 days.

  28. Why haven't you answered my question on this page?

We have tried to cover everything.... but it is possible you have a question I have not even considered, simply e-mail us at customerservices@formula4.co.uk and we will endeavour to answer your question.